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Returns, Exchanges & Refund Policy
At GraceSpace Conversations, each piece is created with intention, care, and purpose. Because many of our items are made-to-order, we ask that you please review this policy carefully before purchasing.
Returns
Due to the custom, made-to-order nature of our apparel and accessories, we do not accept returns for refunds unless an item arrives damaged or defective.
If your item arrives damaged, please contact us within 7 days of delivery at [your email address] with:
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Your order number
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A photo of the damaged item
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A brief description of the issue
We will gladly review your request and make it right.
Exchanges
We understand that sizing can sometimes be tricky.
We offer size exchanges on apparel only, subject to availability, under the following conditions:
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Request must be made within 7 days of delivery
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Item must be unworn, unwashed, and in original condition
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Customer is responsible for return shipping costs
Once the original item is received and inspected, we will ship the replacement size.
Please note: We are unable to guarantee exchange availability for limited or seasonal items.
Refunds
Refunds are only issued if:
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An item arrives damaged or defective and cannot be replaced
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An order is lost in transit and confirmed by the carrier
If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Shipping costs are non-refundable.
Order Cancellations
Orders may be canceled within 24 hours of purchase. After that time, orders may already be in production and cannot be canceled.
We are truly grateful for every order placed with GraceSpace Conversations. Thank you for wearing and sharing pieces that spark meaningful conversations and connections.